Member FAQ

It’s easy! Before you start, you’ll need an email address and your UCare member identification (ID) number. Then:

    Go to the UCare website at ucare.org Look for the blue "Log in" button in the upper right corner and click on it

Password requirements Your password needs to have at least 8 characters, one upper case letter, one lower case letter, one number and one of the following characters: " ! # $ % & ’ ( ) * + , - . / : ; < = >? @ [ ] ^ _ ` < | >~

What can I do if I get a “We could not find a UCare member account with the information provided.” error?

We'll display this message if the information you entered doesn't match what we have on file for you. Check that what you entered matches our records. Below are some common issues.

Member ID

Your member ID number is on your UCare member ID card. Medicare and Individual & Family Plan members: If you're using the UCare member ID number from your premium invoice, add two zeros (00) after the first 7-digits in the member ID field. For Individual & Family Plan members: Other members on your policy, such as a spouse or dependent, can create an online member account using the member ID number listed on their UCare member ID card. The member ID number for other members on your policy should end in 01, 02, etc.

First Name

Use your full name as written on your application for coverage. For example: Use Charles instead of Charlie or Anastasia instead of Ana.

Last Name

Use your last name as written on your application. If you see a “Jr” or “Sr” suffix next to your name, include that as listed in this Last Name field.

Date of Birth

Type your date of birth in any of these formats:

For example, use 01/01/1950 instead of 1/1/1950.

Zip Code

If you've recently moved, we may still have an old address on file for you. Try using the zip code from your previous address. Once logged in, you can send us a request to update your information on file.

Can my spouse and I use the same email address?

Each individual member needs to register for their own online member account using separate email addresses. This helps keep your personal health information safe and secure.

How do I reset my password?

If you forgot your online member account password or need to reset it, go to the log in page. Below the "Sign In" button, there's a link through the words "Need help signing in?". Click the link and two options will pop up, "Forgot password?" and "Help". Click on "Forgot password?" You'll be prompted to reset your password via the email account associated with your online member account. You'll need to answer the security question you setup when registering for the account. If you're still having trouble or can't access your email account, you may need to re-register. Call customer service if you have any questions.

I reset my password and still can’t sign in. What should I do?

Your online member account may be locked if you try to log in too many times with the wrong password. We'll send you an email with instructions on how to unlock your account. It will be unlocked automatically after 60 minutes if you don’t try again with the wrong password.

Once your account is unlocked, you can reset your password by clicking “Need help signing in?” and “Forgot Password?”.

If you still can't log into your account, call customer service.

What internet browser should I use?

For the best experience, we recommend using the latest versions of Google Chrome, Mozilla Firefox or Safari.

Does it matter if I use my mobile phone, tablet or laptop?

You can access your online member account on all these devices. You’ll have the best experience on a computer or mobile device with the latest software.

Paying my premium

How do I pay my monthly premium?

There are a few ways to pay your monthly premium:

Other options for Medicare members only:

Note: Members on MinnesotaCare plans pay their monthly premium through the Department of Human Services.

Why don’t I see my payment applied yet?

Please allow 3 to 5 business days for your payment to be applied to your UCare account and visible online.

What day is the premium deducted each month if I signed up for automatic withdrawal from my bank account?

Medicare members

We deduct your premium between the 7th and 10th day for that month of coverage. For example, we deduct your January premium between January 7 and January 10.

Individual & Family Plan members

We deduct your premium on the 25th day of the previous month for the next month of coverage. For example, we deduct your February premium on January 25.

When are premiums due?

Medicare members:

Payments are due on the 1st of each month for that month of coverage. For example, when you receive your January invoice in December, you have until January 1 to pay.

Individual & Family Plan members:

Payments are due on the last day of the previous month for the next month of coverage. For example, when you receive your February invoice in January, you have until January 31 to pay.

What happens if I don’t pay my premium on time?

Medicare members

You have until the 12th of the month to pay your premium. If you haven’t paid by then, you'll have a 90-day grace period to pay your premium in full. If not paid in full by 90 days, your coverage will end the last day of the month of that 90-day grace period. We'll send you a letter during the grace period with the amount you owe and your payment options.

Individual & Family Plan members

I'm a new Individual & Family Plan member and I need to make my first premium payment. How do I do that?

Before you receive your member ID and can set up your online member account to use the payment center, you will need to pay your first month's premium. If you didn't pay when you signed up for your plan, you can do so through our guest payment portal.