शिकायतों के निवारण के लिए, कृपया टोल फ्री नंबर 1916 पर कॉल करें। दिल्ली जल बोर्ड के द्वारा एक शिकायत संदर्भ संख्या प्रदान की जाएयगी, जिसके द्वारा आप 1916 पर कॉल करके अपनी शिकायत के निवारण की स्थिति जान सकते हैं।
For complaints redressal, kindly call our 24X7 Customer Care Center at Toll Free number 1916 from any mobile or landline number. After registering complaint, You will receive a Complaint Reference number through SMS from DJB for future tracking of the complaint.
Complainants can also lodge and track complaint through Free Mobile Application which can be downloaded from Google Play store by searching Delhi Jal Board or DJB from their Android phone.
FOLLOWING IS THE TENTATIVE TIMELINE FOR RESOLUTION OF COMPLAINTS.
| S.No. | Nature of Complaint | Pertains to | Time Required to Resolve |
|---|---|---|---|
| 1. | Dirty water (Contamination) | Water | 24 Hour(s) |
| 2. | Disconnection of Water Connection | Water | 48 Hour(s) |
| 3. | Leakages of Water Pipe Line | Water | 24 Hour(s) |
| 4. | Others | Water | 3 Day(s) |
| 5. | Pits on Road | Water | 3 Day(s) |
| 6. | Illegal Boring | Water | 24 Hour(s) |
| 7. | Water Connection Commercial or Bulk | Water | 3 Day(s) |
| 8. | Water Tankers- Missed Trip | Water | 48 Hour(s) |
| 9. | Water Tankers- Function/Other Demand | Water | 48 Hour(s) |
| 10. | Water Tankers-Planned area /unscheduled | Water | 48 Hour(s) |
| 11. | Water Tankers-Unplanned Area/ unscheduled | Water | 48 Hour(s) |
| 12. | No Water | Water | 24 Hour(s) |
| 13. | Short Supply of Water | Water | 24 Hour(s) |
| 14. | Sewer Blockage | Sewer | 24 Hour(s) |
| 15. | Sewer Overflow | Sewer | 24 Hour(s) |
| 16. | Missing of Manholes Cover | Sewer | 12 Hour(s) |
| 1. | Central Control Room(HQ)DJB | 1916(Toll Free) | |
| 2. | Lt. Governor's Listening Post | 155355 | |
| 3. | CM's-Aap Ki Sunwai | 155345 | |
| 1916 (Toll Free Number) 23612222(Revenue Related Matters/RMS) | |||
| Click For Complaints Related to Revenue (Water Bill etc) | |||
| TELEPHONE NOS. OF WATER EMERGENCIES | ||
|---|---|---|
| S.No. | Water Emergency | Tele. No. |
| 1. | Ashok Vihar | 27304656, 27306089 |
| 2. | Chandrawal | 23814338,23810930 |
| 3. | Giri Nagar | 26473720,26449877 |
| 4. | Greater Kailash | 29234746, 29234747 |
| 5. | Holambi | 27700789, 277700474 |
| 6. | I.P.Pumping Stn. | 23370911,23378761 |
| 7. | Idgah | 23537397,23638495 |
| 8. | Jal Sadan | 29819035 ,29824550 |
| 9. | Janakpuri | 28525659, 28524334 |
| 10. | Kewal Park | 27677877, 27670576 |
| 11. | Loni Road | 22814651, 22814518 |
| 12. | Mandawali | 22727812,22724037 |
| 13. | Mangol Puri | 27924132, 27915531 |
| 14. | Najafgarh | 011-65290868 |
| 15. | Punjabi Bagh | 25221181, 25222400 , 25222401 |
| 16. | Paschim Vihar | 25274679, 25275259, 25275260 |
| 17. | Jagriti SPS | 22374834,22374237 |
| 18. | ChattarPur | 011-65437020 |
| 19. | R.K. Puram | 26100644, 26193218 , 26165777 |
| 20. | Sarita Vihar | 29941825 |
| 21. | Burari | 27619244, 27617609 |
| 22. | Shivaji Enclave | 25193140,25174140 |
| 23. | Vasant Kunj | 26137216, |
| 24. | Yamuna Vihar | 22812683,22812050 , 22814399 |
| 25. | Malviya Nagar UGR Water Supply Call Centre | 18001024669 |
| 26. | Vasant Vihar Water Supply Call centre | 18001037232 |
| 27. | Najafgarh OHT | 180030000136 / 8527995818 |
| 28. | Nangloi OHT | 180030000136 / 8527995819 |